Executive Summary Supply chain management   Principles of Supply Chain Management - explained in depth   Deliver quality improvement, customer satisfaction and higher profits with sound supply chain strategies.   Enterprise Resource Planning (ERP) Systems   Implementation   Advantages   Disadvantages   Open source ERP   Some ERP vendors Materials resource planning (MRP)   SAS Supply Chain Intelligence Solutions   What Is a Customer Relationship Management (CRM) System?   CRM's Evolution   Technology:   Integration:       1. Make it easier to do business with the seller:       2. Predictive modeling:   Process:   Choose Your Vendor Carefully   Focus On Your Customers and Your Goals   Practice Relentless Evaluation and Modification   Spend Time Creating the Best Business Process   Here's a simple framework for fourth-generation CRM: Supply Chain Integration   The Old Paradigm: Push Strategies   A Newer Paradigm: Pull Strategies A new Supply Chain Paradigm Push-Pull Strategies   CRM Software   Sales Force Automation   eCRM or Web based CRM   Survey Management Software   Customer Service   Partner Relationship Management   Advantages Of CRM   The types of data CRM projects collect What is Business Process Management - BPM? Business Process Management Software   BPM Software Benefits The components of Supply chain management(SCM)   The Supply Chain Logistics   Logistic Flow   Project Logistics     Components     Benefits of logistics automation Supply Chain Execution - Management Supply-Chain Operations Reference-model (SCOR) Enhancing Effectiveness of Supply Chain Management   JUST-IN-TIME (JIT) PRODUCTION History   Effects   Toyota Production System (TPS). Theory of Constraints(TOC) TOC & Applications Industries Served TOC, ERP, Lean Thinking and "Best Practices" Appendix   HP Real Time Information Director for the Real Time Supply Chain Solution   Major functions Message disassembly and assembly   Forms of metadata   Format metadata Subscription Module   Subscription Registration Interface   Subscription Server Summary For more information REFERENCES

Globusz® Publishing New York • Berlin