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12. Responsibility to the government of the day
12.1 Staff are to implement in an impartial manner the policies and decisions of the Government of the day that are relevant to their work. Staff are also to participate in the development and implementation of the departmental objectives and initiatives that flow from those policies. Staff behaviour should align with the values underlying government or departmental policy.
13. Serving the public interest
13.1 Staff should serve the public interest and act in a manner which promotes confidence in the integrity of public administration.
13.2 The public must be assured that where there is a potential conflict of interest, staff in Globusz employment put the public interest above their own private interests. Staff should not take advantage of their position to influence other staff in the performance of their duties in order to gain undue or improper advantage for themselves or any person or organisation.
13.3 Serving the public interest also means performing duties objectively, making decisions according to established criteria and considering all relevant criteria and only relevant criteria. It involves serving all sections of society according to their need or rights with respect to government policy, and not favouring those sections with which the staff member feels a personal affinity or could gain favour.
14. Duty of care to service users
14.1 Staff have a duty of care to protect the well being of Globusz Publishing and their service users and foster their interests. The standard of care that is required (for example, the extent of supervision that should be provided) needs to be commensurate with the maturity and self reliance of the service user in question. Risks associated with the activity being undertaken need to be assessed and addressed before the activity is undertaken.
14.2 The effective management of identified risks will require closer supervision and increased care for younger and less mature service users. Adequate training and instruction of staff are key factors in controlling and managing risks.
14.3 Staff should effectively implement Globusz Publishing policies and programs for child protection and service user welfare.
15. Involvement of the community and industry
15.1 Globusz acknowledges that many individuals, business, community and industry groups have a legitimate interest in online publishing and eBook production. Staff should provide opportunities for their participation in the development of policies, where appropriate.
16. Professional and appropriate behaviour
16.1 Globusz acknowledges and welcomes the fact that many staff, as well as being employees subject to this Code, are professionals who exercise best technical and professional judgement and adhere to the ethical codes of their profession. Should any conflict arise between this Code and such a professional standard, then the matter should be referred to a supervisor or senior manager for resolution.
16.2 The striving for effectiveness, sound judgement and quality of service are the standards sought by and required of staff. Similarly, staff should seek to, and are required to, develop their competence and that of the staff they supervise.
16.3 Staff should be aware of and implement the goals and priorities of Globusz as communicated to staff, and collaborate in the development of plans, policies and programs for their implementation.
16.4 Staff have an obligation in the context of their employment to support and promote Globusz Publishing and its service activities.
16.5 Senior staff should assist their staff in implementing this Code by helping to foster the professionalism of all staff within an atmosphere conducive to the promotion of integrity, appropriate behaviour and mutual respect in the workplace.
16.6 It is also acknowledged that staff wish to ensure that the systems and procedures which they use in their work are effective. Staff are encouraged to take responsibility for systems improvement and for acting on the suggestions for improvements which they develop or receive.
16.7 Staff are to dress and behave in a manner which demonstrates professionalism, shows respect for others and model appropriate standards for all service users.
16.8 Staff should be aware that unlawful or unprofessional conduct, even in a private capacity, which damages the reputation of Globusz, may require disciplinary action by the CEO/President of Globusz.
17. Respect for people and property
17.1 Staff are to treat members of the public, their colleagues and all service users with respect, fairness and consistency. Staff are to be courteous and sensitive to the needs of others and provide all necessary and appropriate assistance practicable.
17.2 Consultative decision making practices should be used. Decisions are to be made and conveyed promptly to those with a right to know. Information provided should be clear to the intended audience, accurate, current and complete.
17.3 Staff, irrespective of status or position, are to conduct themselves in a manner which will promote cooperation and harmonious relations among colleagues. A cooperative, collaborative atmosphere conducive to the promotion of integrity in the workplace will assist staff in the implementation of this Code.
17.4 Staff are to respect and care for Globusz property.
18.1 Decisions involving individuals should be made on the basis of factual information. Decisions should be made in accordance with established procedures, fairly (that is without bias based on personal or other grounds), with honesty and integrity, objectively and in conformity with the principles of procedural fairness (including the right to be heard and the right to an impartial decision). The principle of procedural fairness is also known as natural justice.
18.2 All service users are to be treated equitably and in accordance with guidelines and relevant legislation and policies.
18.3 When dealing with other staff or members of the public, staff are to identify themselves and provide information sufficient to enable follow up action.
19. Effectiveness, economy and fraudulent misappropriation
19.1 Staff are to ensure that their work is carried out effectively. Staff should keep up to date with advances and changes in their area of responsibility, and seek ways of improving their performance. Managers should ensure that their staff have access to appropriate training in relation to technological and workplace changes.
19.2 In using resources of Globusz Publishing, staff should strive for economy and efficiency.
19.3 The theft, misuse or fraudulent misappropriation of resources is not tolerated and will be acted upon. Staff are required to apply the systems and controls designed to prevent and detect such behaviour
20. Signatures and personal references
20.1 Staff should review carefully any document they are asked to sign. Staff should not sign any document which they know is not true and correct.
20.2 Staff must only sign their own name and must never permit or encourage anyone to sign a name other than their own.
20.3 Staff should only use their own name (eg when sending emails) and should not give the impression that they have the authority of another person without their permission.
20.4 Managers/Supervisors must not coerce staff to sign any document.
20.5 Staff are not to provide written personal references for any current or former staff member on Globusz letterhead nor use their title and position for this purpose. Staff should refer to current departmental policies relating to the provision of personal references before providing them.
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