• To provide authors with a place to showcase their work and build a public profile.

• To provide a vehicle for readers to download free quality eBooks.

• To deliver the highest quality service to our customers at the lowest cost possible.

• To listen to our customers and help them achieve their goals.

• To be truthful in all our business dealings, and ensure all our staff maintain sound business ethics.

• To engage our service users in the decision making process and give them honest and ethical advice.

• To treat our staff with the same integrity we extend to our service users and to ensure their efforts are valued and rewarded.

• To work effectively, efficiently and work to strict deadlines.

• To engage highly trained professionals, who understand the importance of delivering the best service standards at all times.

• To achieve our quality standards we adhere to a strict content and image policy.

While remaining committed to a philosophy of non-censorship, we do impose minor restrictions on the work we list:

• The work in the eLibrary must not be overtly offensive to most individuals.
• The work must not contain images that are inappropriate for young people to access.
• The work must be selected by Globusz Publishing according to the Guidelines for the Classification of Publications 2005

That the public be given every opportunity to discuss Globusz listings and put forward suggestions and/or complaints.

That Globusz Publishing will treat all suggestions and complaints from the public seriously and sensitively.